Epoxy Resin FAQ's

Orders are processed within 1-2 business days and shipped immediately from our warehouse located in Rialto, California.

Our products are in stock and ready to ship. We follow first in first out and prepare our orders according to the previous months average. We do our best to only ship the freshest batch of product available.

If you are ordering several kits or in bulk, we have to ship in multiple boxes due to the shipping carrier restrictions.

Our customer service will have all of the tracking numbers available for you.

Yes, this includes 1/2 gallon of resin and 1/2 gallon of part b. total mixture equals 1 gallon.

We currently ship within U.S.A. only.

Shipping carriers typically take 1-5 business days to deliver (depending on your location). Our warehouse is located in Rialto, California.

When ordering several kits, we have to ship them out in multiple boxes due to the weight and size of the kits. All of the kits were shipped at the same time. They may not arrive at the same time. This is dependent upon the shipping carrier.

Please note, we have additional tracking numbers for the remaining kits. If you are missing an item, please reach out to our customer support for the additional tracking numbers if you are missing an item.

Please refer to the tracking number provided within your order confirmation emails or texts.

FedEx, UPS, DHL often have direct contact with the delivery driver and can call them while they are still working. We have found many times they either could not find the address listed, the box was placed at the wrong address or signed by someone who did not let you know it arrived yet.

The tracking information typically will show the address and name of the person released to.

USPS often require a phone call during business hours to find any tracking information. If the package could not be located via phone a "missing mail" request needs to be submitted online.

Hope this helps.

Additionally, check any possible video surveillance you or neighbors may have access to. Unfortunately, package theft from doorsteps is on the rise. You can reach our customer support at:

Email: Support@ClearChoiceEpoxyResin.com

Phone Support: (760) 278-7817

Business Hours: Monday - Thursday 10am - 4pm

If contacting us outside of our business hours, our average response time is 12-24 hours.

You can reach our customer support at:

Email: Support@ClearChoiceEpoxyResin.com

Phone Support: (760) 278-7817

Business Hours: Monday - Thursday 10am - 4pm

If contacting us outside of our business hours, our average response time is 12-24 hours.

Prior to returning an item, please contact our customer support. Due to the very nature of our product we don't accept all returns. The product must be brand new, unused, and not damaged within 30 days of receiving.

You can reach our customer support at:

Email: Support@ClearChoiceEpoxyResin.com

Phone Support: (760) 278-7817

Business Hours: Monday - Thursday 10am - 4pm

If contacting us outside of our business hours, our average response time is 12-24 hours. 

Please send an email to Support@ClearChoiceEpoxyResin.com with the following:

1. Your order number

2. Photo of the damaged container, showing clearly the damages and possibly the amount missing. Help us identify which part of the kit it is, whether part A or B too please.

3. Photo of the shipping label on the box and any other identifying marks.

Once we have all this, we will process your request. If you prefer a refund instead, just let us know.

You can reach our customer support at:

Email: Support@ClearChoiceEpoxyResin.com

Phone Support: (760) 278-7817

Business Hours: Monday - Thursday 10am - 4pm

If contacting us outside of our business hours, our average response time is 12-24 hours.

Solvent-free epoxy resin typically has unlimited shelf life as long as it is sealed in the container without exposure to oxygen and water.

The resin may start to crystallize and the hardener may turn more yellow. This does not reduce its effectiveness.

We recommend using your purchase within 6 months - year for the most optimal experience.

When crystallization occurs, you will can place the sealed bottle in warm water (make sure no water gets in) and slowly warm the epoxy/hardener for 15 minutes to help bring it back to liquid state.

We recommend storing epoxy resin within a temperature controlled area on a wood or cardboard surface. Please avoid storing on the ground, concrete, or metal surfaces.

The safety data sheets can be found by following these links below.

Part A SDS

Part B SDS

The ideal temperature range for the room that the epoxy will be in is 68 and 72 degrees. The cooler the temperature the longer the curing process. The warmer the temperature the faster the cure process. We don't recommend starting above 75F.

The peak resistance after 100% curing is about 165 degrees Fahrenheit which means that you can put hot cups of coffee, bowls, and plates on it. Never put a hot pan or skillet from the stove directly onto the epoxy. You will want to use pot holders. This is standard for all epoxies.

We have found many of our clients successfully using our epoxy resin for tumbler coatings and coaster creations. 

After mixing the mixture use a blow torch or heat gun for maximum efficiency. Do not stay in one spot too long or you will burn the epoxy. After getting rid of the bubbles let it rest for around 5-10 minutes.

Amine blush can be described as a sticky, oily, or waxy appearance on the surface layer of a cured epoxy. It can appear as greasy white spotting, or even salt-like, crystalline deposits. Many times, it can also be cloudy, milky, or gray-colored, with opacity and dullness. The cause is most likely due to a side chemical reaction of moisture (humidity) in the air, interacting with the curing agent in the epoxy. Amine blush is water-soluble, so it's very simple to clean away. All you need to do is reach for a plant spray container, some warm soapy water, and a Scotch Brite pad. Spray the affected surface with the water, wash thoroughly using the pad, wipe dry with paper towels and you're done.

For cured epoxy surfaces, avoid using abrasive cleaners and sponges when cleaning items with epoxy coatings. We recommend using warm soapy water to clean your surfaces.

Try not to expose the surface to a lot of chemicals, as epoxy is a highly-sensitive material.

Epoxy pours typically dry within 12-24 hours, but you can only use the item you put a coating on after 72 hours. That is not to say that the curing process is done after 3 days. To fully cure the epoxy applied on an item, you have around 6 months to draw out imperfections in curing and processing the epoxy.

The color of the epoxy may not be noticeable when poured over colored materials, but you may see a hint of amber when you have it poured over a white surface.

Our epoxy resin does not have FDA approval certifying direct contact with food. Once the epoxy is cured it becomes an inert plastic. This does not mean that you are safe from illness. Please do not consume if you believe the epoxy is not cured or if any of the material chipped off into the food. The epoxy resin is not antimicrobial. We do not recommend eating directly from epoxy resin materials. Our epoxy is safe for incidental contact, not FDA approved.

Yes, you can apply our epoxy resin over stained wood. However, you have to be careful in doing so. You must make sure that the stain is properly dried before applying epoxy. This is to avoid non-sticking and easy-to-peel-off surfaces after a couple of months.

Release agents are not necessary however they do help on some occasions. If your molds are made from silicone, HDPE plastics, and rubbery plastics, then there is no need for a release agent.

Dimples can occur for 3 reasons: temperature fluctuation, micro dust particles, and overtorching. To avoid getting dimples in your cured resin, make sure that the temperature in your resin room stays stable, that you use a dustcover and that you only lightly torch your resin. Whether your divots occurred during the pouring process of your countertops, or afterward due to a soft cure, the solution is always to pour another coat of epoxy. You can pour directly over the previous epoxy pour within 24 hours of the first pour.

If you're using a resin in a high humidity area or temperatures above 90 the resin will cure two to three times faster.

Yes

You need to bring it to room temperature. Ideally, 68-72F. the colder the temp the longer it takes to gel and set. the warmer the temps the faster the chemical reaction happens. also --- ensure the measurement was equal parts by volume. 2 equal size cups with equal amounts. ---- if using less than 50 grams in total material, the measurements need to be more precise. 83 parts to 100 parts. Notes and online instructions within the packaging too for more details.

When froze materials or really cold temp, can put sealed containers into warm water (don't submerge) kinda like a double boiler... just warm water (not boiling). Bring up to 68-72F.

If you can move the project into a warmer area without disturbing it that will help. Another option is to build a tent or cardboard box around it and warm with a small heater.